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Number of hours per week : between 40 and 40

Shift : Day

Availability : Anytime

The Head of support service is responsible for providing unparalleled customer service at all times. He supports the director in supervising store management activities in order to maximize results and, together with the latter, he defines objectives and clearly communicates expectations to the management team. He acts as a mobilizer and ensures uniformity in personnel management. As Head of support service you will: • Provide leadership and management of all support services to achieve sales, profit and labor management objectives. • Provide strategic direction and vision for the support services function. • Take responsibility for sales forecasts and weekly plans for the support team and ensure they are updated. • Collaborate with the Store Manager to support and implement the support services strategy, including onboarding, training, staff engagement, records management, human resource management program initiatives and the department of the service department. • Review transfers between departments and ensure execution and review weekly expenses to promote department profitability. • Implement loss prevention strategies to reduce theft. • Facilitate the transfer of knowledge of products and services to colleagues in support service and other departments of the store to enable them to better answer customer questions. • Share knowledge about support services and services and products from other departments, answer customer questions and help them make choices. • Ensure the continued deepening and updating of knowledge of support services products and an understanding of the basics of services and products in other departments of the store to properly meet customer needs. • Provide strategic direction and vision for the support services function. • Take responsibility for training and onboarding team members and ensuring that they feel supported and empowered to carry out their role to expected standards, including through coaching and motivating team members. personnel during a change. • Help the support services management team train their staff. • Identify development opportunities within and between teams for support service colleagues. YOU HAVE THE FOLLOWING REQUIREMENTS • Effective interpersonal communication and customer service skills. • Demonstrated leadership in management, delegation and conflict resolution. • Strong coaching and mentoring skills. • Effective organization and time management. • Quality judgment and decision-making capacity. • Ability to analyze financial and statistical information in order to make informed decisions.